free shipping this Week On order over R1,000.00

FAQ - FREE JUST PAY SHIPPING

Select Question

Not finding what you are looking for?

Please contact us - We don't aim to please our customers, we aim to amaze them.

How are we able to offer this product for free you might be wondering!?

All our free just pay shipping products are sourced from multiple international suppliers, with too much stock! We negotiate awesome discounts with these suppliers to the point where we can offer the product for free. 

For us to be able to offer this product for free. We pick the most economical shipping terms offered by the suppliers.

Naturally, these shipping terms are very long usually 60 working days! This is essential to make this deal free except for shipping of course. 

The result is that you receive a Free Deal at competitive shipping rates but with long lead times.

Why does shipping take so long?

For us to be able to offer this product for free. We pick the most economical shipping terms offered by the suppliers. Naturally, these shipping terms are very long usually 60 working days! This is essential to make this deal free except for shipping of course.

How? Free Just Pay Shipping terms explained. 

Please allow 1 - 5 business days for order processing and your tracking number.

All parcels are shipped by international registered airmail to JHB INT MAIL CENTRE within 15 - 30 business days for customs clearing.

Allow 10 - 30 business days ( After customs clearance ) for your parcel to be delivered to your nearest post office.

You will be issued a collection note from the post office closest to the residential address you provided.

The South African Post Office ( SAPO ) may occasionally fail to deliver the collection note. It is the buyer's responsibility to take initiative and follow up with the South African Post Office ( SAPO ).

If the parcel remains unclaimed for a month, it may be returned to the supplier. The buyer will be responsible for the reshipping fees.

We cannot guarantee the exact delivery time, above delivery times are just estimated.

Delivery time depends on many other factors such as post delay, customs process, etc. which we have no control over.

Please be patient as this is a parcel sent from abroad.

Should you have any questions regarding shipping, please do not hesitate to Contact Us.

Are there any duties imposed by Customs?

Yes and no.

Based on our information, parcels under R500 are free of customs tax (This, however, can't be guaranteed)

It often seems that duties are imposed on randomly selected parcels. The duty rate will be between 10% - 20% of the order value should any duties be imposed. 

To avoid/minimize possible customs duties, the utmost care is taken with packing and declaration of said item/s.

The buyer is responsible for any possible customs tax.

What if I don't receive my order?

Please note that your delivery is GUARANTEED!

Should you not receive your goods ordered within 60 business days of shipment, the item will be considered lost in transit and you will be refunded in full for the item/s purchased.

We have this nifty Track Your Order page right here on your website.

Enter tracking number provided & get tracking results.

I want to talk to a live person there. Can I call you?

It's not that we don't want to talk to you, we're just busy sourcing the Best Deals out there!

The best way to talk to us is through the Contact Us page.