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FAQ - VOUCHERS

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Not finding what you are looking for?

Please contact us - We don't aim to please our customers, we aim to amaze them.

How do I use my voucher?

Congrats on your awesome deal!

All instructions on how to redeem your voucher and contact details for the Partner will be listed under the fine print of the deal.

I have not received my voucher in my inbox as yet, what do I do now?

Check your email/spam folder. 

Still nothing?

No worries, just pop us an email with your order number and we will send it again.

When will my voucher expire?

Most vouchers last at least 3 months.

Hint: Always check the expiry date and make a note of it.

When can I first use my voucher(s)?

Usually, vouchers can be used straight away.

All instructions on how to redeem your voucher and contact details for the Partner will be listed under the fine print of the deal.

Is my voucher refundable?

Unfortunately, all our awesome deals are non-refundable. However, most vouchers are transferable.

Why not give your ForRealDeal voucher to a friend or family member as a gift.

Do I need to print my voucher?

Yes, unless the voucher says otherwise.

Do I need my ID to redeem my voucher?

Yes, it’s probably a good idea to bring along your ID when redeeming your voucher, so they know it’s really you.

For a gift, ask your friend to bring along his/her ID when redeeming.

Businesses might ask for these details to prevent fraud.

What if the vendor for my voucher shuts down or does not honor my voucher?

We research every vendor to ensure we deal with only the most trusted brands.

However, should a vendor not honor your voucher or shuts down, we will try our utmost to compensate you.

I want to talk to a live person there. Can I call you?

It's not that we don't want to talk to you, we're just busy sourcing the Best Deals out there!

The best way to talk to us is through the Contact Us page.